Reference

Privacy Policy for Your Indonesia Account

9nagaslot explains what data we collect when you open an account, enter the lobby, or use DANA, OVO, GoPay and QRIS in your wallet.

DANA wallet contextOVO account recordsGoPay and QRIS logsDevice access checks
9nagaslot Privacy Policy for Your Indonesia Account
CONTACT PATHS

Ask Us About Your Privacy Records

Privacy questions should reach the team that can read account, wallet and device records without asking you to repeat sensitive details in public chat.

Live Chat Privacy Desk Use live chat daily from 09:00 to 23:00 WIB when you need help with…
Email Request Channel Send privacy requests to [email protected] with your account ID, registered contact and the data…
Wallet Record Help If your privacy question involves DANA, OVO, GoPay or QRIS, share only the payment…
ACCOUNT CARE

How We Handle Policy Requests

Your privacy request is handled through account verification first, then record checks inside the relevant system area.

Account Setup Data

When you open an account, we collect details such as username, registered contact, password hash and account status.

Device And Login Records

We record device type, browser, IP signal, login time and session status when you access the lobby.

Payment Privacy Controls

Wallet activity through DANA, OVO, GoPay and QRIS is stored as a reference, amount, time and status.

Cookie Choices

Cookies help us keep you signed in, remember basic preferences and measure page performance.

Retention Approach

We keep records while your account is active and for periods needed to handle disputes, payment checks, security reviews and…

Correction Requests

If your registered contact, name spelling or wallet marker needs correction, contact us from the same phone or email on…

Privacy Questions Before You Join

These answers focus on the Privacy Policy only, so you can understand what happens to your account data before you get started. If your question involves access rights, account eligibility or a payment record, local law applies and access is available only where local law permits.

We collect the details needed to create and protect your account, such as username, registered phone or email, password hash, login records and account status. We also store support messages when you contact us about privacy or access.

Yes. We keep payment references, transaction time, amount, status and linked account markers for DANA, OVO, GoPay and QRIS. We do not ask for your wallet app password, PIN or OTP to process privacy checks.

You can ask for a copy of account records we can reasonably provide after we verify your registered contact. Some security logs may be summarised rather than copied in full to protect our systems and other accounts.

Contact live chat or email [email protected] from your registered phone or email and explain the detail that needs correction. We may ask for account ID and recent login context before changing records tied to access or payments.

Cookies keep your session active, remember basic settings and help us detect unusual access patterns. If you clear cookies through your browser, private pages may ask you to sign in again before showing account data.

Go to Account > Security > Devices, sign out the session if the option is visible, then contact us through live chat. We check login time, device type and IP signal before discussing any private account action.

We keep records while needed for account operation, payment reconciliation, dispute handling, security checks and legal requirements. When those reasons no longer apply, we delete or anonymise eligible records according to our system process.